Pricing
We reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. While we fully honor all of our commitments, krysalis.com.au shall have no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.
Your Account and Registration
When you register, you are responsible for your password and account access and you are responsible for all actions that occur under your account and password. Any impersonations (i.e. false e-mail addresses or authority) will constitute a breach of these Conditions of Use. When ordering products we will ask you for your name, email address, mailing address, phone number, credit card or direct debit information.
Email, Comments and Other Communication
This section pertains to any information you share with us beyond information having to do with the secure order process and your purchase information. We love and encourage feedback, suggestions, comments and the sending of messages among our visitors and their friends as long as you guarantee that any feedback, suggestions, comments or other communication you submit is accurate, owned or controlled by you and that it doesn’t conflict with these Conditions of Use. You also guarantee that you indemnify krysalis.com.au and its partners from all claims resulting from the use by krysalis.com.au of content or communications you’ve provided. Unless we explicitly express otherwise, when you submit content of any kind, you grant an irrevocable, non-exclusive, perpetual and royalty-free right to modify, adapt, distribute, translate, reproduce and publish that content throughout the world via any type of media.
How do we protect visitor information?
We use a variety of security measures to maintain the safety of your personal information. Your personal information is accessible to limited people who due to privacy laws are required to keep your details confidential. This information is kept in secure network areas and as we have a secure server all orders or information is kept private. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Content
We hope to quickly correct any textual, graphical or factual errors in our website content. No matter what the error is from a misspelled word, missing or incorrectly matched photograph, broken hyperlink please Contact Us, and we will fix it as soon as possible. We are 100% committed to you and the accuracy of our website.
Stock
Whilst we always try to stock suitable amounts of all items we do sometime run out of stock. When this occurs we will let you know via email and the expected time delay. Usually the delay is only 3 – 5 days, this can be longer if the supplier is out of stock.
Returns
We understand that there may be times when you are not fully satisfied with a product and we offer a 100% money back guarantee. Please contact us when you need to return a product to ensure correct refund details apply. All returns are made individually by you and are at your cost.
Further Questions and feedback
If you have any further questions about these Conditions of Use please Contact Us. We are always happy to hear from you.